Wednesday, December 23, 2009

Why can't Dell ship to Japan?

So, last night the power supply on my laptop burnt up.
Normally this wouldn't be a huge deal, I'd just order and new one and then be up and running again in a few days. But this situation is not quite so simple for two reasons.

1. The laptop is about 2 years old and the battery is on it's last legs. I've decided not to buy a new battery because of the price, and just invest in a new laptop in a month or two.

2. I am leaving for Japan on the 31st of December and will be gone for more than two weeks.

So I made the decision to just buy a refurbished laptop from Dell Outlet instead of buying a new power supply for my old laptop. I spent extra money on express shipping, and then when I got my confirmation email the expected shipping date was January 4th. I really don't want to spend two weeks in Japan with no computer. I call up Dell, they say there's no possible way I can get the laptop before then because of the holiday. I get the address of the place I will be staying in Tokyo and call Dell again asking if I could just have the computer shipped to Tokyo. Apparently not.

Is it just me, or does Dell seem like too big of a company to not ship to Tokyo? Now I'm sure the company will do international shipping on new items (their website is translatable in like 100 languages after all), but for some reason they wont ship a refurbished laptop internationally.

So Dell, I am extremely frustrated. This will be my third refurbished laptop I have bought from you, and I can't even get it within the next 7 days... even though I paid for 2 day shipping.

1 comment:

  1. Why don't you just NOT go to Japan? Sell the plane tickets, use the money on something you'd enjoy as well as enjoying your refurbished laptop in the comfort of your own home. That is, unless, you actually NEED to go to Japan.
    We can't always get what we want.